Meet Our Staff

Joseph Cassello

Joseph Cassello

Assistant Service Manager

Certified
523 Reviews
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Sal Gaeta

Sal Gaeta

Assistant Service Manager

Certified
398 Reviews
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Frank Nash

Frank Nash

Assistant Service Manager

Certified
349 Reviews
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Keith Stadler

Keith Stadler

Assistant Service Manager

Certified
303 Reviews
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Juan Vazquez

Juan Vazquez

Service Manager

Certified
295 Reviews
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Bob Spee

Bob Spee

Sales Consultant
209 Reviews
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Marty Maggio

Marty Maggio

Finance Manager
147 Reviews
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Jason Stoit

Jason Stoit

Finance Manager
140 Reviews
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Dominik Gibek

Dominik Gibek

Finance Manager

Certified
126 Reviews
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Steve Barrix

Steve Barrix

Sales Consultant
120 Reviews
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Mark Girlich

Mark Girlich

Sales Manager
109 Reviews
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Steve Hertogs

Steve Hertogs

Sales Manager
92 Reviews
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Vickie Benson

Vickie Benson

Dispatcher

Certified
91 Reviews
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John Carnivele

John Carnivele

General Manager
72 Reviews
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John Beris

John Beris

Sales Consultant
70 Reviews
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Vito Dinella

Vito Dinella

Sales Consultant
44 Reviews
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Edwin Cotto

Edwin Cotto

Sales Consultant
42 Reviews
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Bill Elvidge

Bill Elvidge

Counter Associate
38 Reviews
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Vincent Chen

Vincent Chen

Sales Consultant
36 Reviews
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Diana Rodriguez

Diana Rodriguez

Customer Care Representative
34 Reviews
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Liz Chavez

Liz Chavez

Sales Consultant
34 Reviews
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Luis Novoa

Luis Novoa

Customer Relations Manager
28 Reviews
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Andres Rivera

Andres Rivera

Counter Associate
27 Reviews
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Carlos Osuch

Carlos Osuch

Assistant Service Advisor

Certified
25 Reviews
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Erica Ortiz

Erica Ortiz

Customer Care Representative
24 Reviews
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Alex Ramos

Alex Ramos

Parts Manager
22 Reviews
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Nick Taiym

Nick Taiym

Sales Consultant
22 Reviews
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Manny Thnaibat

Manny Thnaibat

Sales Consultant
21 Reviews
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Lauren Boutos

Lauren Boutos

Internet Relations Manager
19 Reviews
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Cesar Quiroz

Cesar Quiroz

Sales Consultant
19 Reviews
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Marco Fernandez

Marco Fernandez

Apprentice Technician
18 Reviews
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Ken Bickness

Ken Bickness

Toyota Master Technician
14 Reviews
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Elizabeth Colosimo Phelps

Elizabeth Colosimo Phelps

The Voice of OLT
13 Reviews
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Christina Colosimo Wonais

Christina Colosimo Wonais

Social Media Director
11 Reviews
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Jose Brito

Jose Brito

Toyota Certified Technician
9 Reviews
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Elizabeth Garcia

Elizabeth Garcia

Customer Care Representative
8 Reviews
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Oscar Garibaldi

Oscar Garibaldi

Toyota Certified Technician
7 Reviews
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JJ Juarez

JJ Juarez

Pre-Owned Technician
7 Reviews
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Juan Hernandez

Juan Hernandez

Semi-Skilled Technician
6 Reviews
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Kayla Burba

Kayla Burba

Inventory Manager
3 Reviews
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Lauren Kelly

Lauren Kelly

Service Advisor
3 Reviews
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Rob Styger

Rob Styger

Toyota Master Technician
3 Reviews
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Rick Miller

Rick Miller

Toyota Certified Technician
2 Reviews
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Norm Nemanich

Norm Nemanich

Toyota Certified Technician
2 Reviews
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Travois Powers

Travois Powers

Toyota Certified Technician
1 Review
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Janett Rodriguez

Janett Rodriguez

Salesperson
1 Review
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Ron Tucker

Ron Tucker

Toyota Master Technician
1 Review
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Ed Nilles

Ed Nilles

Toyota Master Technician
View Bio
Martin Prado

Martin Prado

Toyota Master Technician
View Bio
Joseph Cassello

Joseph Cassello

Assistant Service Manager

523 Reviews
Certified
Recent Reviews

Dec 06, 2022

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Best service and customer service around!

Best service and customer service around! I’m very happy with them and always will be a customer!

Dec 06, 2022

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Prices too high, such as breaks, battery and belts.

Prices too high, such as breaks, battery and belts. In the last 2 years, I had these installed outside of oak Lawn Toyota.

Dec 03, 2022

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Excellent service.

Excellent service. Excellent mechanics. Very clean. Always accommodating even without an appt. Make you feel at home.

Dec 01, 2022

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Always been effective solving any problems.

Always been effective solving any problems. Polite customer care. Explain what needs to be done and why.

Dec 01, 2022

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Always excellent service -this facility taking care of

Always excellent service -this facility taking care of all car issues for nearly 20 years

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Sal Gaeta

Sal Gaeta

Assistant Service Manager

398 Reviews
Certified
Recent Reviews

Dec 06, 2022

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Best service and customer service around!

Best service and customer service around! I’m very happy with them and always will be a customer!

Dec 01, 2022

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Always been effective solving any problems.

Always been effective solving any problems. Polite customer care. Explain what needs to be done and why.

Dec 01, 2022

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Just serviced my Lexus at Oak Lawn Toyota Service

Just serviced my Lexus at Oak Lawn Toyota Service Department. Everyone is very honest and straight forward because they don't try to loose people like me who knows very little about cars. Just tell the truth, always a cup of coffee and great service from Sal Gaete and the Team there. I would recommend Oak Lawn Toyota to all, try it out as the old saying goes: (...)"you pay for what you get".

Nov 18, 2022

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Good job.

Good job. Excellent service. Sal was very professional and great to work with. Thank you.

Nov 12, 2022

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One of the worst customer service experience Brought my

One of the worst customer service experience Brought my car in for maintenance the first and for a recall that took over 6 hours The second time when maintenance was due again I was there for over 7 hours before anyone told me the status of my car all the service advisor were simple walking by me and they never once in 7 hours that I had been waiting for my asked if they can help me only Lauren came to my aid. Carlos my original advisor was rude and uninformative never once advice me of the status of my car but was sure I caused the issue with my car and kept telling me am going to be paying for the repairs. The next day he simple refused to answer my phone calls asking for an update on my car so I resorted to asking for Lauren who always answered my phone calls and was immensely helpful. Brian the porter accosted and blocked my way from going into the service manager Juan since I was not getting any help from the rest of the service advisors and I didn't see Lauren. Brian got into an argument with me saying it's part of his job to stop people from going into the Manager's office even though the office door is wide open.. Carlos lied to me after he told me to come and get a loaner car because now my wasn't going to be fixed for another 8 days. When I got there for the loaner car Carlos asked for my auto insurance that I will have to pay for a rental car from a rental company at a different location. I asked for the service manager Juan for clarification but Brian and Juan told me that Oak Lawn Toyota policy's does not provide loaner car that I will have to get a rental car on my own. I am appalled, insulted, provoked , and could not believe I was treated at Oak Lawn Toyota employees. Technician simple ingnored that I was waiting for over 7 hours he was more concerned about going home at 4 pm instead give me plain information and that's because I went and asked him Just asking for conversation.

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Frank Nash

Frank Nash

Assistant Service Manager

349 Reviews
Certified
Recent Reviews

Dec 01, 2022

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Excellent work by all.

Excellent work by all. They are very professional and courteous. I’ve been going here for years and every is the same as before.

Nov 30, 2022

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I have been coming here for over 20 years and the only

I have been coming here for over 20 years and the only thing I can say is that when you come in to drop off your vehicle at the service counter someone needs to acknowledge the customer. My last appointment I was waiting there for over 10 minutes and no one asked if I needed assistance.

Nov 26, 2022

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This dealership as usual, never disappoints, took my

This dealership as usual, never disappoints, took my Toyota in for a tire rotation, met with assistant service manager, Frank Nash he expeditiously got the paperwork going talk to the service manager, Juan Vazquez my car was done quickly. The technician was very well trained. That is why we buy vehicles from Oaklawn Toyota. You can buy a vehicle anywhere the service after the sale really matters would highly recommend this dealership to purchase the vehicle which was a very easy process and the service department been coming here for about 30 Years always greeted very very nice people highly recommend!

Nov 20, 2022

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Dependable,sincerity,professionals,reliable vehicles and

Dependable,sincerity,professionals,reliable vehicles and a forever customer and the warming seats are fantastic for my low tolerance for coldness. This is my 4th or 5th purchase from Oak lawn Toyota and I am very satisfied and when I leave this world I would like to be buried in my Avalon Sedan.

Nov 13, 2022

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We have been loyal customers for years because of the

We have been loyal customers for years because of the service we ALWAYS receive!! Keep up the great work

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Keith Stadler

Keith Stadler

Assistant Service Manager

303 Reviews
Certified
Recent Reviews

Dec 06, 2022

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Best service and customer service around!

Best service and customer service around! I’m very happy with them and always will be a customer!

Dec 02, 2022

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Great customer service by Keith, even while he was short

Great customer service by Keith, even while he was short staffed and multi tasking. They had me out quickly too.

Nov 19, 2022

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Keith was the service rep who registered me in for

Keith was the service rep who registered me in for appointment. Courteous, polite and answered questioned.

Nov 16, 2022

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Great service with great prices that customers can work

Great service with great prices that customers can work with. I will recommend to friends and family

Nov 16, 2022

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Very knowledgeable and courtesy.

Very knowledgeable and courtesy. Representative was Patient and pointed out what needed to be done.

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Juan Vazquez

Juan Vazquez

Service Manager

295 Reviews
Certified
Recent Reviews

Dec 06, 2022

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Best service and customer service around!

Best service and customer service around! I’m very happy with them and always will be a customer!

Dec 03, 2022

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Excellent service.

Excellent service. Excellent mechanics. Very clean. Always accommodating even without an appt. Make you feel at home.

Dec 02, 2022

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Tell me exactly what is going to cost and stuck to it.

Tell me exactly what is going to cost and stuck to it. All the people I talked to we’re very nice.

Dec 01, 2022

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Just serviced my Lexus at Oak Lawn Toyota Service

Just serviced my Lexus at Oak Lawn Toyota Service Department. Everyone is very honest and straight forward because they don't try to loose people like me who knows very little about cars. Just tell the truth, always a cup of coffee and great service from Sal Gaete and the Team there. I would recommend Oak Lawn Toyota to all, try it out as the old saying goes: (...)"you pay for what you get".

Dec 01, 2022

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Excellent work by all.

Excellent work by all. They are very professional and courteous. I’ve been going here for years and every is the same as before.

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Bob Spee

Bob Spee

Sales Consultant
Start Date: 1982-05-15 Hometown: Evergreen Park, Illinois; where the sun never sets, it’s always sunny! I have been in the car business for 35 years. I’ve been at Oak Lawn Toyota for 32 years. When I graduated from college, I started selling cars, and I thought it was only going to be temporary. Not too many people leave Oak Lawn Toyota :). Ronnie Colosimo is a wonderful man to work with and for. He has respect for ALL of his employees. I have been married for 30 years. I have a beautiful daughter, and a three-legged rescue dog, three cats, and a 24 year-old “shark”. My first car was a 1967 Ford Mustang Coupe in Maroon. My favorite car we sell here at Oak Lawn Toyota is a Toyota Tacoma. My hobbies are carpentry and stained glass artistry. My favorite movie is The Great Escape. My favorite band is The Doors. My favorite television show is The Rockford Files. I enjoy eating ANYTHING from Palermo’s Restaurant on 95th
Recent Reviews

Nov 20, 2022

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Dependable,sincerity,professionals,reliable vehicles and

Dependable,sincerity,professionals,reliable vehicles and a forever customer and the warming seats are fantastic for my low tolerance for coldness. This is my 4th or 5th purchase from Oak lawn Toyota and I am very satisfied and when I leave this world I would like to be buried in my Avalon Sedan.

Nov 10, 2022

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Quick and honest service as always, have been a regular

Quick and honest service as always, have been a regular customer for over 12 years now.

Nov 05, 2022

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Oakland Toyota produces the greatest quality of curtisy

Oakland Toyota produces the greatest quality of curtisy and service for over 50 years which is known as "American Authenticity".

Nov 04, 2022

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Amazing service with Bob!

Amazing service with Bob! He made the experience exciting and smooth. Love my new RAV4.

Nov 04, 2022

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So far it’s been a good experience.

So far it’s been a good experience. Bob Spee is very knowledgeable and ready to help. Jason the finance guy was patient with our questions.

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Marty Maggio

Marty Maggio

Finance Manager
Hours- Mon:1-9 Tues:9-9 Wed:OFF Thurs:9-9 Fri:9-6 Sat:8:30-5
Recent Reviews

Dec 06, 2022

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Best service and customer service around!

Best service and customer service around! I’m very happy with them and always will be a customer!

Nov 28, 2022

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I was very happy with the care this dealership took of

I was very happy with the care this dealership took of me while I was choosing a care.

Nov 04, 2022

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Amazing service with Bob!

Amazing service with Bob! He made the experience exciting and smooth. Love my new RAV4.

Oct 28, 2022

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I bought my first Toyota as a college student more than a

I bought my first Toyota as a college student more than a decade ago. I was in the market for a new car, but knew that inventory right now is very limited. I wanted a Hybrid Highlander XLE with black leather interior. I knew I was probably going to have to buy new because hybrids and used cars are in very short supply so I was on every Toyota call list from Chicago to Kanosha. I got a call from Erica at OLT every time they were allocated a Hybrid Highlander. Edwin was my sales associate and I was very clear that I wasn’t buying until I had everything I wanted. I cannot stand a pushy sales associate and he was patient as I turned down not one, but two brand new Hybrid Highlanders because one had an interior I hated and the other wasn’t the right trim. The night after I turned down the second option, I got a call that someone had traded in a 2021 Hybrid Highlander XLE with low miles. I went to the dealership a few hours later to check it out and it had quite a few scratches on the doors so Steve sent it to the body shop to see if they could get them out and called me back a few days later to take another look. It wasn’t perfect, but they did a great job and it was everything I wanted. Marty in finance was absolutely wonderful to work with. The only part of the experience I didn’t enjoy was whoever is in charge of the optional add ons (rust and paint protection) and accessories was very pushy and said at least 20 times that I had only 2 weeks to purchase the add ons. I get it’s his job, but if I’m not interested, I’m not interested. Overall I had a great experience, it is now a few weeks later and I love my Highlander!

Sep 30, 2022

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Not satisfied with my new car purchase.

Not satisfied with my new car purchase. There was two new cars on the lot. The sale person sold me the one he want to sale not the one I wanted.

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Jason Stoit

Jason Stoit

Finance Manager
Dealership Experience 10 years 11 months
Industry Experience 10 years 11 months
Hours- Mon:9-9 Tues:OFF Wed:9-9 Thurs:1-9 Fri:9-6 Sat:8:30-5 Hometown: Evergreen Park, IL Current Town: Oakland Hills, IL I have been in the car business for two years. My first car was a 1993 Toyota Corolla. My favorite vehicle we offer here at Oak Lawn Toyota is the 4Runner because while it is rugged and a great work truck it is also high luxury inside. Most people would be surprised to know I visited Oak Lawn Toyota when I was in the second grade on a field trip and now I am a proud employee of the Colosimos. Hobbies: Die cast car modeling, Fantasy football and watching Soccer Matches. Favorite Movie: The Sandlot Favorite Television Show: How I Met Your Mother Favorite Food: Pizza
Recent Reviews

Nov 20, 2022

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Love Oaklawn Toyota.

Love Oaklawn Toyota. This is our seventh new car we have bought from you. Wouldn’t go anywhere else.

Nov 19, 2022

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Awesome dealership!

Awesome dealership! Everyone I dealt with was friendly and helpful. They really go above and beyond expectations.

Nov 04, 2022

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So far it’s been a good experience.

So far it’s been a good experience. Bob Spee is very knowledgeable and ready to help. Jason the finance guy was patient with our questions.

Oct 20, 2022

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I have been a customer at Oak Lawn Toyota for almost 10

I have been a customer at Oak Lawn Toyota for almost 10 years. They have always taken such good care of me and I never feel I’m being misled like I have at other dealerships. I recently purchased a 2022 Sienna and Cesar did such a thorough job setting up all the apps and connected my phone so I was all set when I left the dealership. Jason in finance was so easy to work with and made the paperwork process a breeze. Mark (sales manager) has always been my go to and takes great care of me!

Oct 11, 2022

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Great customer service, the staff and Steve and Vince

Great customer service, the staff and Steve and Vince made this a great new truck buying experience.

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Dominik Gibek

Dominik Gibek

Finance Manager

126 Reviews
Certified
Dealership Experience 16 years 11 months
Industry Experience 23 years
Mówie po polsku Hours- Mon:9-9 Tues:1-9 Wed: 9-9 Thurs:OFF Fri:9-6 Sat:8:30-5 Start Date: 02-27-2006
Recent Reviews

Dec 01, 2022

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Just serviced my Lexus at Oak Lawn Toyota Service

Just serviced my Lexus at Oak Lawn Toyota Service Department. Everyone is very honest and straight forward because they don't try to loose people like me who knows very little about cars. Just tell the truth, always a cup of coffee and great service from Sal Gaete and the Team there. I would recommend Oak Lawn Toyota to all, try it out as the old saying goes: (...)"you pay for what you get".

Nov 20, 2022

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Employee Rating

Dependable,sincerity,professionals,reliable vehicles and

Dependable,sincerity,professionals,reliable vehicles and a forever customer and the warming seats are fantastic for my low tolerance for coldness. This is my 4th or 5th purchase from Oak lawn Toyota and I am very satisfied and when I leave this world I would like to be buried in my Avalon Sedan.

Oct 17, 2022

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Vince is patient and throughout his presentation he keeps

Vince is patient and throughout his presentation he keeps repeating the information I need to remember for this 86 year old.

Oct 05, 2022

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Excellent service, she was very professional and at the

Excellent service, she was very professional and at the same time was very friendly, great job Janett

Sep 30, 2022

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My used car 2013 Toyota RAV4 was out of factory warranty

My used car 2013 Toyota RAV4 was out of factory warranty so Business Manager Mr. Gibek offered me an option of purchasing an extended warranty. It's a peace of mind for me and my car !

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Steve Barrix

Steve Barrix

Sales Consultant
Contact Me
Dealership Experience 32 years 2 months
Industry Experience 32 years 2 months
Hours- Mon:1-9 Tues:9-9 Wed:1-9 Thurs:9-9 Fri:OFF Sat:8:30-5 Hometown: Diamondale, MI Current Town: Homer Glen, IL I have been in the car business for 32 years. I am married. My first car was a 1963 Ford Fairlane. My favorite vehicle we offer here at Oak Lawn Toyota is the Avalon because it is classic and classy. Hobbies: Fishing Favorite Movie: No time for movies Favorite Musician/Band: The Doobie Brothers Favorite Television Show: No time for T.V Favorite Food: Catfish
Recent Reviews

Nov 20, 2022

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Love Oaklawn Toyota.

Love Oaklawn Toyota. This is our seventh new car we have bought from you. Wouldn’t go anywhere else.

Nov 05, 2022

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Oakland Toyota produces the greatest quality of curtisy

Oakland Toyota produces the greatest quality of curtisy and service for over 50 years which is known as "American Authenticity".

Sep 14, 2022

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Been with dealership since 1992.

Been with dealership since 1992. My Boss, through my recommendation has bought several vehicles, as well.

Sep 11, 2022

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Great customer service with friendly employees and

Great customer service with friendly employees and competitive pricing. We have been buying cars here for years… ask for Vito or Steve they are the best!

Sep 10, 2022

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True full really like his energy and a very good help on

True full really like his energy and a very good help on letting me know the facts about the car.

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Mark Girlich

Mark Girlich

Sales Manager
Hours- Mon:1-9 Tues:9-9 Wed:OFF Thurs:9-9 Fri:9-6 Sat:8:30-5 Hometown: Chicago, Illinois (West Lawn and 63rd St) Current Town: Orland Park, Illinois I’ve been in the car business for 39 years…7 years as a porter for parts and service and 32 years in sales and sales management. I’ve been with Oak Lawn Toyota for 28 years. I am married with two daughters, ages 23 and 17. My first car was a 1973 Oldsmobile Omega. My favorite vehicle we sell here at Oak Lawn Toyota is a Toyota Sienna Minivan…it’s a great ride, comfortable, roomy and a great value for your money! My hobbies include golf, boating and water sports. My favorite movie is the Godfather Part 1 and 2. My favorite band is Pink Floyd and Bruce Springstein. I love to BBQ…anything from ribs, to chicken and chops! My hidden talent is that I can pull my finger apart in 2 pieces :)!
Recent Reviews

Dec 06, 2022

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Best service and customer service around!

Best service and customer service around! I’m very happy with them and always will be a customer!

Nov 20, 2022

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Love Oaklawn Toyota.

Love Oaklawn Toyota. This is our seventh new car we have bought from you. Wouldn’t go anywhere else.

Oct 28, 2022

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I bought my first Toyota as a college student more than a

I bought my first Toyota as a college student more than a decade ago. I was in the market for a new car, but knew that inventory right now is very limited. I wanted a Hybrid Highlander XLE with black leather interior. I knew I was probably going to have to buy new because hybrids and used cars are in very short supply so I was on every Toyota call list from Chicago to Kanosha. I got a call from Erica at OLT every time they were allocated a Hybrid Highlander. Edwin was my sales associate and I was very clear that I wasn’t buying until I had everything I wanted. I cannot stand a pushy sales associate and he was patient as I turned down not one, but two brand new Hybrid Highlanders because one had an interior I hated and the other wasn’t the right trim. The night after I turned down the second option, I got a call that someone had traded in a 2021 Hybrid Highlander XLE with low miles. I went to the dealership a few hours later to check it out and it had quite a few scratches on the doors so Steve sent it to the body shop to see if they could get them out and called me back a few days later to take another look. It wasn’t perfect, but they did a great job and it was everything I wanted. Marty in finance was absolutely wonderful to work with. The only part of the experience I didn’t enjoy was whoever is in charge of the optional add ons (rust and paint protection) and accessories was very pushy and said at least 20 times that I had only 2 weeks to purchase the add ons. I get it’s his job, but if I’m not interested, I’m not interested. Overall I had a great experience, it is now a few weeks later and I love my Highlander!

Oct 20, 2022

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I have been a customer at Oak Lawn Toyota for almost 10

I have been a customer at Oak Lawn Toyota for almost 10 years. They have always taken such good care of me and I never feel I’m being misled like I have at other dealerships. I recently purchased a 2022 Sienna and Cesar did such a thorough job setting up all the apps and connected my phone so I was all set when I left the dealership. Jason in finance was so easy to work with and made the paperwork process a breeze. Mark (sales manager) has always been my go to and takes great care of me!

Oct 06, 2022

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I was on a time crunch and they were able to give me

I was on a time crunch and they were able to give me service quickly. They even helped me get a battery cheaper than everyone else’s in the area.

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Steve Hertogs

Steve Hertogs

Sales Manager
Dealership Experience 15 years
Industry Experience 36 years 7 months
Hours- Mon:9-9 Tues:1-9 Wed:9-9 Thurs:9-6 Fri:OFF Sat:8:30-5 Hometown: Chicago, IL Current Town: Itasca, IL I have been in the car business for 35 years. I am married and have a very ambitious 25 year old daughter and 2 DOGS. My first car was a Toyota Corolla My favorite vehicle we offer here at Oak Lawn Toyota is the New Sienna because of the specials we have on them. Something interesting about me is I sold over 400 cars in one year. I am one of the best Ping Pong players in Illinois. Hobbies: Golf and Poker Favorite Movie: Forrest Gump Favorite Musician/Band: The Gap Band and Bon Jovi Favorite Television Show: Fashion Police Favorite Food: Lobster
Recent Reviews

Dec 06, 2022

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Best service and customer service around!

Best service and customer service around! I’m very happy with them and always will be a customer!

Oct 28, 2022

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I bought my first Toyota as a college student more than a

I bought my first Toyota as a college student more than a decade ago. I was in the market for a new car, but knew that inventory right now is very limited. I wanted a Hybrid Highlander XLE with black leather interior. I knew I was probably going to have to buy new because hybrids and used cars are in very short supply so I was on every Toyota call list from Chicago to Kanosha. I got a call from Erica at OLT every time they were allocated a Hybrid Highlander. Edwin was my sales associate and I was very clear that I wasn’t buying until I had everything I wanted. I cannot stand a pushy sales associate and he was patient as I turned down not one, but two brand new Hybrid Highlanders because one had an interior I hated and the other wasn’t the right trim. The night after I turned down the second option, I got a call that someone had traded in a 2021 Hybrid Highlander XLE with low miles. I went to the dealership a few hours later to check it out and it had quite a few scratches on the doors so Steve sent it to the body shop to see if they could get them out and called me back a few days later to take another look. It wasn’t perfect, but they did a great job and it was everything I wanted. Marty in finance was absolutely wonderful to work with. The only part of the experience I didn’t enjoy was whoever is in charge of the optional add ons (rust and paint protection) and accessories was very pushy and said at least 20 times that I had only 2 weeks to purchase the add ons. I get it’s his job, but if I’m not interested, I’m not interested. Overall I had a great experience, it is now a few weeks later and I love my Highlander!

Oct 27, 2022

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The staff is awesome from manager to service department.

The staff is awesome from manager to service department. Steve Keith and Frank and all are awesome!

Oct 11, 2022

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Great customer service, the staff and Steve and Vince

Great customer service, the staff and Steve and Vince made this a great new truck buying experience.

Oct 06, 2022

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I was on a time crunch and they were able to give me

I was on a time crunch and they were able to give me service quickly. They even helped me get a battery cheaper than everyone else’s in the area.

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Vickie Benson

Vickie Benson

Dispatcher

91 Reviews
Certified
Recent Reviews

Dec 03, 2022

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Excellent service.

Excellent service. Excellent mechanics. Very clean. Always accommodating even without an appt. Make you feel at home.

Dec 02, 2022

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Tell me exactly what is going to cost and stuck to it.

Tell me exactly what is going to cost and stuck to it. All the people I talked to we’re very nice.

Nov 24, 2022

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In a very busy time Oak Lawn Toyota efficiently serviced

In a very busy time Oak Lawn Toyota efficiently serviced my car. I have confidence in the work they do.

Nov 19, 2022

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Awesome dealership!

Awesome dealership! Everyone I dealt with was friendly and helpful. They really go above and beyond expectations.

Nov 13, 2022

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We have been loyal customers for years because of the

We have been loyal customers for years because of the service we ALWAYS receive!! Keep up the great work

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John Carnivele

John Carnivele

General Manager
Hours- Mon:9-9 Tues:OFF Wed:1-9 Thurs:1-9 Fri:9-6 Sat:8:30-5 Hometown: Chicago, IL Current Town: Aurora, IL I have been in the car business for 35 years. I have two children. My first car was a 1970 Pontiac Tempest. My favorite vehicle we offer here at Oak Lawn Toyota is The 4Runner. Hobbies: Boating and Classic Cars Favorite Movie: Not much of a movie guy Favorite Musician/Band: AC/DC Favorite Television Show: Hawaii 5.0 Favorite Food: Italian
Recent Reviews

Nov 19, 2022

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Awesome dealership!

Awesome dealership! Everyone I dealt with was friendly and helpful. They really go above and beyond expectations.

Oct 06, 2022

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I was on a time crunch and they were able to give me

I was on a time crunch and they were able to give me service quickly. They even helped me get a battery cheaper than everyone else’s in the area.

Oct 02, 2022

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I appreciate the friendly and respectful service.

I appreciate the friendly and respectful service. I always feel welcome when I come in.

Sep 30, 2022

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This is the worst dealership in history one of the

This is the worst dealership in history one of the managers refused to fix my ac less than 24hrs after I bought my Tacoma and I was delivered the vehicle I paid for in cash with failing brakes and needing over 5k in repairs this is how they treat their disabled customers. Cesar Quiroz was the salesman and he assured me the vehicle had good brakes good trans fluid good plugs and had it's 130k all lies not one of those services was ever performed and it's probable because their shop has 0 record of any of these services ever being preformed and I have receipts to prove it because I had to pay for these services myself.I've spent 5 k in four months just to keep it on the road and they are denying any knowledge straight lying and refusing to help. They are 100% scammers!

Jul 22, 2022

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We trust Oak Lawn Toyota to do the needed repairs

We trust Oak Lawn Toyota to do the needed repairs properly and at the best cost.

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John Beris

John Beris

Sales Consultant
Miláo_ elli_niká Hours- Mon:9-9 Tues:OFF Wed:1-9 Thurs:9-9 Fri:9-6 Sat:8:30-5 Hometown: Akron, OH Current Town: Chicago, IL I have been in the car business for 24 years. I am Married. My first car was a Toyota. My favorite vehicle we offer here at Oak Lawn Toyota is the Avalon. Hobbies: none Favorite Movie: Good Fellas Favorite Musician/Band: Michael Stanley Band Favorite Television Show: Chicago Fire Favorite Food: Cheeseburger
Recent Reviews

Oct 03, 2022

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Very attentive, personable, knowledgeable and focused an

Very attentive, personable, knowledgeable and focused an ensuring customers receive top notch service! Added additional service to enhance our purchase and support ! John Beris helped us on the Sales side and followed up with service to ensure satisfaction !

Sep 11, 2022

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They inspection are so helpful ,they do a great job on my

They inspection are so helpful ,they do a great job on my car and my van.great service.

Sep 06, 2022

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Excelente customer service, very friendly.

Excelente customer service, very friendly. They were able to answer all my questions and they really help me find a car that I really liked.

Jul 04, 2022

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We bought a 2006 Nissan xteraa.

We bought a 2006 Nissan xteraa. We are happy with our purchase. John was a great salesman

May 27, 2022

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A place to be trusted.

A place to be trusted. John Beris the best. He will always go out of his way to assist you. Oak Lawn Toyota is the only place I do business with and I highly recommend both Oak Lawn Toyota and John Beris. Keep up the great work and I will keep coming back.

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Vito Dinella

Vito Dinella

Sales Consultant
Recent Reviews

Sep 11, 2022

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Great customer service with friendly employees and

Great customer service with friendly employees and competitive pricing. We have been buying cars here for years… ask for Vito or Steve they are the best!

Jul 30, 2022

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Extremely knowledgeable and helpful throughout the buying

Extremely knowledgeable and helpful throughout the buying process as well as making sure I felt comfortable with the features of my new car post purchase!!

Jul 15, 2022

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Outstanding service.

Outstanding service. Go in and ask for Vito. He will definitely take care of you. Great experience.

Jun 30, 2022

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I am satisfied with staff and happy new car.

I am satisfied with staff and happy new car. Steve was very helpful. I was there maybe 1 -2 to drive out with a new car. This is my 5 car but best dealership experience I would recommend oaklawn Toyota

Mar 28, 2022

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Great customer service , listen to every thing I was

Great customer service , listen to every thing I was looking for in a car and paid attention To my needs

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Edwin Cotto

Edwin Cotto

Sales Consultant
Hablo Español! Hours- Mon:9-9 Tues:1-9 Wed: OFF Thurs:9-9 Fri:9-6 Sat:8:30-5
Recent Reviews

Oct 28, 2022

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I bought my first Toyota as a college student more than a

I bought my first Toyota as a college student more than a decade ago. I was in the market for a new car, but knew that inventory right now is very limited. I wanted a Hybrid Highlander XLE with black leather interior. I knew I was probably going to have to buy new because hybrids and used cars are in very short supply so I was on every Toyota call list from Chicago to Kanosha. I got a call from Erica at OLT every time they were allocated a Hybrid Highlander. Edwin was my sales associate and I was very clear that I wasn’t buying until I had everything I wanted. I cannot stand a pushy sales associate and he was patient as I turned down not one, but two brand new Hybrid Highlanders because one had an interior I hated and the other wasn’t the right trim. The night after I turned down the second option, I got a call that someone had traded in a 2021 Hybrid Highlander XLE with low miles. I went to the dealership a few hours later to check it out and it had quite a few scratches on the doors so Steve sent it to the body shop to see if they could get them out and called me back a few days later to take another look. It wasn’t perfect, but they did a great job and it was everything I wanted. Marty in finance was absolutely wonderful to work with. The only part of the experience I didn’t enjoy was whoever is in charge of the optional add ons (rust and paint protection) and accessories was very pushy and said at least 20 times that I had only 2 weeks to purchase the add ons. I get it’s his job, but if I’m not interested, I’m not interested. Overall I had a great experience, it is now a few weeks later and I love my Highlander!

Oct 21, 2022

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Edwin was the sales consultant when we purchased our

Edwin was the sales consultant when we purchased our Toyota Highlander. He was exceptional and ready to answer every questions and broke down the whole purchase process for us. Not only that, he even took time to show us how to operate some of the new features and functions in the car. When one talks about customer service and care, he's the example everyone in customer service department needs to follow. Thanks a lot!

Sep 12, 2022

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They were quick clear and to the point.

They were quick clear and to the point. I was straight up in what my needs and they were Straight up in what they could offer. I’m very happy with that.

Sep 09, 2022

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Edwin went above and beyond.

Edwin went above and beyond. From the time I came tilll the time I left. He. Returned my call and did what I asked. He never got tired of me asking and wanted to know anything. He offered everything and knew his job. I will be sending family and friends to him! You rock Edwin!

Aug 31, 2022

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Edwin is very professional.

Edwin is very professional. He took his time to view the selection with me and gave me options. I am so happy with my purchase. I will return next year for another vehicle and I will contact Edwin once again to assist me. I will gladly recommend the Toyota Dealer of Oaklawn to my family and friends. Thank you Edwin!

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Bill Elvidge

Bill Elvidge

Counter Associate
Recent Reviews

Dec 06, 2022

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Best service and customer service around!

Best service and customer service around! I’m very happy with them and always will be a customer!

Oct 06, 2022

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I was on a time crunch and they were able to give me

I was on a time crunch and they were able to give me service quickly. They even helped me get a battery cheaper than everyone else’s in the area.

Sep 01, 2022

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Courteous and thoughtful and interested in our future and

Courteous and thoughtful and interested in our future and current needs we able to Secure a new vehicle thx

Aug 15, 2022

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Great service as always will be back in Jan!

Great service as always will be back in Jan! Will always be a Toyota consumer again thanks for everything joe

Jul 12, 2022

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very professional and efficient had scheduled appointment

very professional and efficient had scheduled appointment was done well have been going to them for years

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Vincent Chen

Vincent Chen

Sales Consultant
Contact Me
Dealership Experience 5 years
Industry Experience 6 years 7 months
Hours- Mon:9-9 Tues:1-9 Wed: OFF Thurs:9-9 Fri:9-6 Sat:8:30-5 Name: Vincent Chen Hometown: China Current town: Lisle, IL How long I’ve been in the car business: 2 years How long I’ve been with Oak Lawn Toyota: 2 month Family: Mom, Wife and two Kids. My first car was: VW Tiguan My favorite vehicle we offer and why: The 2018 Camry is fantastic! My hobbies: Photography and Reading. Favorite movie: Wolf of Wall Street Favorite musician/band: Jacky Chang Favorite television show: N/A Favorite food: Anything spicy. One interesting fact about myself/my life: I’m pretty boring most of the time. Hidden Talent: If I knew what my hidden talent was, I wouldn’t let it be hidden.
Recent Reviews

Oct 17, 2022

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Vince is patient and throughout his presentation he keeps

Vince is patient and throughout his presentation he keeps repeating the information I need to remember for this 86 year old.

Oct 11, 2022

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Great customer service, the staff and Steve and Vince

Great customer service, the staff and Steve and Vince made this a great new truck buying experience.

Oct 09, 2022

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Service is excellent, Vincent gave us a full information

Service is excellent, Vincent gave us a full information to make a informed decision on our financial ability to afford to buy the car, Vincent is one of a kind, his amazing we’re definitely coming back for Vincent Chen..

Aug 11, 2022

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Service sucks !

Service sucks ! They were not busy and it still took 2 and a half hours for an oil change and I did have an appointment

Jul 31, 2022

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I appreciate the teamwork that went into my purchase.

I appreciate the teamwork that went into my purchase. It’s not an easy market as you all know so I appreciate the team being willing to work with me.

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Diana Rodriguez

Diana Rodriguez

Customer Care Representative
Name: Diana Rodriguez Hometown: Chicago Current town: Chicago How long I’ve been in the car business: 7 years How long I’ve been with Oak Lawn Toyota: 2 ½ years Family: Two loving parents, 3 sisters and two brothers My first car was: Nissan Altima My favorite vehicle we offer and why: 4Runner, because they are spacious, luxurious and fun to drive! My hobbies: Shopping at Carsons Favorite movie: My Sister’s Keeper Favorite television show: Criminal Minds Favorite food: Chinese and many more One interesting fact about myself/my life: I am the go to person when it comes to finding travel deals!
Recent Reviews

Dec 06, 2022

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Best service and customer service around!

Best service and customer service around! I’m very happy with them and always will be a customer!

Oct 02, 2022

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I appreciate the friendly and respectful service.

I appreciate the friendly and respectful service. I always feel welcome when I come in.

Sep 30, 2022

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This is the worst dealership in history one of the

This is the worst dealership in history one of the managers refused to fix my ac less than 24hrs after I bought my Tacoma and I was delivered the vehicle I paid for in cash with failing brakes and needing over 5k in repairs this is how they treat their disabled customers. Cesar Quiroz was the salesman and he assured me the vehicle had good brakes good trans fluid good plugs and had it's 130k all lies not one of those services was ever performed and it's probable because their shop has 0 record of any of these services ever being preformed and I have receipts to prove it because I had to pay for these services myself.I've spent 5 k in four months just to keep it on the road and they are denying any knowledge straight lying and refusing to help. They are 100% scammers!

Jul 29, 2022

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Just one word to describe this car dealership: easy

Just one word to describe this car dealership: easy breezy! From beginning to purchase every step of the way Diana Rodriguez answered all of my questions and doubts and made me feel confident that I was making the right purchase!! Jason made the financial process easy to understand & to top it off Liz Chavez was such a professional in explaining every detail of how my new car works! Highly recommend OakLawn Toyota for your new and future car purchases! Best team in Chicago!

Jul 23, 2022

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wanted to reach out to you and let you know how

wanted to reach out to you and let you know how extremely disappointed I am in your company. I found a car I liked on carfax and reached out via online chat. I verified price as well as requested pictures from Diane Rodriguez. She stated she verified with sales manager on price. She then called me and we again confirmed price, model, year and mileage. She stated that she could not send me a picture because it was raining. I asked if she can take a picture from a far. We live in Aurora and it is drive for us to come out. She stated she would I then received 3 phone calls, and two additonal emails from other staff at your location. I never received pictures and so I started to chat again with Diane. She then sent me the picture and I continued to confirm price. Now the price went from $19,999 to over $36,000. I understand that errors do occur, but why wasn't this communicated knowing I was going to come out today to 99.9% buy this? I understand that as a company you don't want to lose money but how does your company not try to try to make things right or possible try to come up with a price that works for both of us? I hired a sitter at the last minute, had to find a way for my daughter to get to work along with my health issues of breast cancer right now. My husband just had a heartattack two months ago and this was a big commitment to us. Our hopes got up thinking that this weekend I will have a car again-mine was just totaled and I even canceled another visit with another dealership because if all went well, I would be driving that Infinity home today. I replied back to the people who have emailed me not one returned and I sent another to deleted my information. Again, errors happen but I am shocked how a company as big as yours would let a sale go without trying to make the best out of it. Communication was poor and this is very disappointing. Thank you for your time.

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Liz Chavez

Liz Chavez

Sales Consultant
Contact Me
Dealership Experience 2 years 7 months
Recent Reviews

Nov 21, 2022

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Liz Chavez was my salesperson and she was phenomenal.

Liz Chavez was my salesperson and she was phenomenal. My wife and I are very happy in our brand new Highlander. Liz was friendly, professional and did not pressure me at all. I will be buying my future vehicles at Oak Lawn Toyota and from Liz Chavez!

Jul 29, 2022

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Just one word to describe this car dealership: easy

Just one word to describe this car dealership: easy breezy! From beginning to purchase every step of the way Diana Rodriguez answered all of my questions and doubts and made me feel confident that I was making the right purchase!! Jason made the financial process easy to understand & to top it off Liz Chavez was such a professional in explaining every detail of how my new car works! Highly recommend OakLawn Toyota for your new and future car purchases! Best team in Chicago!

Jul 23, 2022

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Great personal service.

Great personal service., staff was knowledgeable and Steve was very accommodating. Will recommend Dealership to others.

Jul 19, 2022

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Nice service, feel comfortable, very good costumer

Nice service, feel comfortable, very good costumer service the sales person named Liz is very professional

Jun 08, 2022

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Liz Chavez was my salesperson.

Liz Chavez was my salesperson...I really appreciate her honesty and level of professionalism. I wasn't pressured to make a purchase, she was patient and helped me through the process when I was ready.

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Luis Novoa

Luis Novoa

Customer Relations Manager
Recent Reviews

Dec 06, 2022

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Best service and customer service around!

Best service and customer service around! I’m very happy with them and always will be a customer!

Nov 24, 2022

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In a very busy time Oak Lawn Toyota efficiently serviced

In a very busy time Oak Lawn Toyota efficiently serviced my car. I have confidence in the work they do.

Nov 04, 2022

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So far it’s been a good experience.

So far it’s been a good experience. Bob Spee is very knowledgeable and ready to help. Jason the finance guy was patient with our questions.

Jun 30, 2022

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I am satisfied with staff and happy new car.

I am satisfied with staff and happy new car. Steve was very helpful. I was there maybe 1 -2 to drive out with a new car. This is my 5 car but best dealership experience I would recommend oaklawn Toyota

May 10, 2022

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My experience with this dealership was awesome and

My experience with this dealership was awesome and professional. Good job. Jon well done. Toyota oaklawn

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Andres Rivera

Andres Rivera

Counter Associate
Recent Reviews

Oct 06, 2022

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I was on a time crunch and they were able to give me

I was on a time crunch and they were able to give me service quickly. They even helped me get a battery cheaper than everyone else’s in the area.

Aug 15, 2022

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Great service as always will be back in Jan!

Great service as always will be back in Jan! Will always be a Toyota consumer again thanks for everything joe

Aug 10, 2022

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It was clear the only the parts guy wanted was to upsell.

It was clear the only the parts guy wanted was to upsell. The whole purpose of coming to you was to get true professional inspection, proposal and results. Luckily I followed my instincts to step out and talk to service and the gentleman there gave in insight on the part(s) I was being ordered. Turns out I saved over $200. The parts guy was upset when I asked him to modify my order. He wanted to argue, why I should order the piece and I was firm and said listen just remove the piece. I don’t care how busy your facility may be, be professional and look out for your clients. I’ll never go back.

Jul 08, 2022

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The employees are very courteous and helpful.

The employees are very courteous and helpful. Our salesman Edwin Cotto did a very good job explaining things to us, answering some questions and even offering us some water. The porter who cleaned the truck did a very good job. I will definitely come back here for my next vehicle ( eyeing for high breed van ) and will not hesitate to recommend the place to my friends. Thank you for a very nice experience. More power.

Apr 06, 2022

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Everyone was friendly, respectful and very professional.

Everyone was friendly, respectful and very professional. I received honest advice and good service on my vehicle.

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Carlos Osuch

Carlos Osuch

Assistant Service Advisor

25 Reviews
Certified
Recent Reviews

Nov 25, 2022

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Good dealership service but wait was too long today -

Good dealership service but wait was too long today - 2hours 30 min for oil change and tire rotation- i was pleased that they did not push a lot of extra unnecessary service on me this time!

Nov 18, 2022

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Service was polite and very informative about problem

Service was polite and very informative about problem with my car. They gave me what to do to prevent this from happing again.

Nov 12, 2022

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One of the worst customer service experience Brought my

One of the worst customer service experience Brought my car in for maintenance the first and for a recall that took over 6 hours The second time when maintenance was due again I was there for over 7 hours before anyone told me the status of my car all the service advisor were simple walking by me and they never once in 7 hours that I had been waiting for my asked if they can help me only Lauren came to my aid. Carlos my original advisor was rude and uninformative never once advice me of the status of my car but was sure I caused the issue with my car and kept telling me am going to be paying for the repairs. The next day he simple refused to answer my phone calls asking for an update on my car so I resorted to asking for Lauren who always answered my phone calls and was immensely helpful. Brian the porter accosted and blocked my way from going into the service manager Juan since I was not getting any help from the rest of the service advisors and I didn't see Lauren. Brian got into an argument with me saying it's part of his job to stop people from going into the Manager's office even though the office door is wide open.. Carlos lied to me after he told me to come and get a loaner car because now my wasn't going to be fixed for another 8 days. When I got there for the loaner car Carlos asked for my auto insurance that I will have to pay for a rental car from a rental company at a different location. I asked for the service manager Juan for clarification but Brian and Juan told me that Oak Lawn Toyota policy's does not provide loaner car that I will have to get a rental car on my own. I am appalled, insulted, provoked , and could not believe I was treated at Oak Lawn Toyota employees. Technician simple ingnored that I was waiting for over 7 hours he was more concerned about going home at 4 pm instead give me plain information and that's because I went and asked him Just asking for conversation.

Nov 06, 2022

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Customer Service who wrote on my bill was not very

Customer Service who wrote on my bill was not very friendly. When my husband and I was trying to understand what need to be done with my car as far the oil change and housing. He was rude and unprofessional when talking to me and my husband.

Nov 01, 2022

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Carlos and staff did an excellent job repairing my

Carlos and staff did an excellent job repairing my Avalon. Very professionally handled and we are very satisfied. I recommend anyone who likes an honest price and the repairs done right to come here. Thanks Carlos, you helped us a great deal.

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Erica Ortiz

Erica Ortiz

Customer Care Representative
Recent Reviews

Oct 28, 2022

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I bought my first Toyota as a college student more than a

I bought my first Toyota as a college student more than a decade ago. I was in the market for a new car, but knew that inventory right now is very limited. I wanted a Hybrid Highlander XLE with black leather interior. I knew I was probably going to have to buy new because hybrids and used cars are in very short supply so I was on every Toyota call list from Chicago to Kanosha. I got a call from Erica at OLT every time they were allocated a Hybrid Highlander. Edwin was my sales associate and I was very clear that I wasn’t buying until I had everything I wanted. I cannot stand a pushy sales associate and he was patient as I turned down not one, but two brand new Hybrid Highlanders because one had an interior I hated and the other wasn’t the right trim. The night after I turned down the second option, I got a call that someone had traded in a 2021 Hybrid Highlander XLE with low miles. I went to the dealership a few hours later to check it out and it had quite a few scratches on the doors so Steve sent it to the body shop to see if they could get them out and called me back a few days later to take another look. It wasn’t perfect, but they did a great job and it was everything I wanted. Marty in finance was absolutely wonderful to work with. The only part of the experience I didn’t enjoy was whoever is in charge of the optional add ons (rust and paint protection) and accessories was very pushy and said at least 20 times that I had only 2 weeks to purchase the add ons. I get it’s his job, but if I’m not interested, I’m not interested. Overall I had a great experience, it is now a few weeks later and I love my Highlander!

Sep 30, 2022

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This is the worst dealership in history one of the

This is the worst dealership in history one of the managers refused to fix my ac less than 24hrs after I bought my Tacoma and I was delivered the vehicle I paid for in cash with failing brakes and needing over 5k in repairs this is how they treat their disabled customers. Cesar Quiroz was the salesman and he assured me the vehicle had good brakes good trans fluid good plugs and had it's 130k all lies not one of those services was ever performed and it's probable because their shop has 0 record of any of these services ever being preformed and I have receipts to prove it because I had to pay for these services myself.I've spent 5 k in four months just to keep it on the road and they are denying any knowledge straight lying and refusing to help. They are 100% scammers!

Sep 11, 2022

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Great customer service with friendly employees and

Great customer service with friendly employees and competitive pricing. We have been buying cars here for years… ask for Vito or Steve they are the best!

Jul 31, 2022

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I appreciate the teamwork that went into my purchase.

I appreciate the teamwork that went into my purchase. It’s not an easy market as you all know so I appreciate the team being willing to work with me.

Jul 23, 2022

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wanted to reach out to you and let you know how

wanted to reach out to you and let you know how extremely disappointed I am in your company. I found a car I liked on carfax and reached out via online chat. I verified price as well as requested pictures from Diane Rodriguez. She stated she verified with sales manager on price. She then called me and we again confirmed price, model, year and mileage. She stated that she could not send me a picture because it was raining. I asked if she can take a picture from a far. We live in Aurora and it is drive for us to come out. She stated she would I then received 3 phone calls, and two additonal emails from other staff at your location. I never received pictures and so I started to chat again with Diane. She then sent me the picture and I continued to confirm price. Now the price went from $19,999 to over $36,000. I understand that errors do occur, but why wasn't this communicated knowing I was going to come out today to 99.9% buy this? I understand that as a company you don't want to lose money but how does your company not try to try to make things right or possible try to come up with a price that works for both of us? I hired a sitter at the last minute, had to find a way for my daughter to get to work along with my health issues of breast cancer right now. My husband just had a heartattack two months ago and this was a big commitment to us. Our hopes got up thinking that this weekend I will have a car again-mine was just totaled and I even canceled another visit with another dealership because if all went well, I would be driving that Infinity home today. I replied back to the people who have emailed me not one returned and I sent another to deleted my information. Again, errors happen but I am shocked how a company as big as yours would let a sale go without trying to make the best out of it. Communication was poor and this is very disappointing. Thank you for your time.

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Alex Ramos

Alex Ramos

Parts Manager
Recent Reviews

Nov 09, 2022

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Every worker that I had encountered was extremely polite,

Every worker that I had encountered was extremely polite, they also went above and beyond to make sure I was taken care of.

Oct 06, 2022

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I was on a time crunch and they were able to give me

I was on a time crunch and they were able to give me service quickly. They even helped me get a battery cheaper than everyone else’s in the area.

Sep 11, 2022

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Great customer service with friendly employees and

Great customer service with friendly employees and competitive pricing. We have been buying cars here for years… ask for Vito or Steve they are the best!

Aug 15, 2022

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Great service as always will be back in Jan!

Great service as always will be back in Jan! Will always be a Toyota consumer again thanks for everything joe

Jul 08, 2022

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The employees are very courteous and helpful.

The employees are very courteous and helpful. Our salesman Edwin Cotto did a very good job explaining things to us, answering some questions and even offering us some water. The porter who cleaned the truck did a very good job. I will definitely come back here for my next vehicle ( eyeing for high breed van ) and will not hesitate to recommend the place to my friends. Thank you for a very nice experience. More power.

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Nick Taiym

Nick Taiym

Sales Consultant
Recent Reviews

Nov 19, 2022

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Awesome dealership!

Awesome dealership! Everyone I dealt with was friendly and helpful. They really go above and beyond expectations.

Nov 08, 2022

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The salesman Nick was Outstanding, he went out of his way

The salesman Nick was Outstanding, he went out of his way to make sure that I had a pleasant and wonderful experience. I will definitely use them again at this dealership.

Oct 22, 2022

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Awesome customer service!

Awesome customer service!!! I feel like they went above and beyond for me to get a vehicle I was satisfied with

Aug 20, 2022

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We were treated with courtesy, teansperancy & respect by

We were treated with courtesy, teansperancy & respect by professional and efficient staff. Overall we had a very positive experience.

Aug 04, 2022

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Very professional and easy to work with.

Very professional and easy to work with. We love our new car, and would recommend this dealership!

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Manny Thnaibat

Manny Thnaibat

Sales Consultant
Hours- Mon:1-9 Tues:9-9 Wed: 9-9 Thurs: 9-6 Fri: OFF Sat:8:30-5
Recent Reviews

Nov 02, 2022

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Great service nice people Patient people they took time

Great service nice people Patient people they took time to help me out my car was very clean

Oct 22, 2022

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Awesome customer service!

Awesome customer service!!! I feel like they went above and beyond for me to get a vehicle I was satisfied with

Oct 20, 2022

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The process of buying a new car was efficient and I felt

The process of buying a new car was efficient and I felt very supported by Manny.

Mar 23, 2022

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My salesman was courteous, helpful and fair.

My salesman was courteous, helpful and fair. I felt that I was appreciated as customer. I will recommend this Toyota to my friends.

Feb 08, 2022

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Honest and respectful staff. Great service. Best of luck...

Honest and respectful staff. Great service. Best of luck during these challenging times for both them and their costumers.

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Lauren Boutos

Lauren Boutos

Internet Relations Manager
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Dealership Experience 11 years 8 months
Industry Experience 11 years 8 months
Mon:9-5 Tues:9-5 Wed:9-5 Thurs:9-5 Fri:9-5 Sat: Rotates Name: Lauren Boutos Hometown: Mt. Greenwood Current town: Homer Glen How long I’ve been in the car business: 10 years How long I’ve been with Oak Lawn Toyota: 10 years Family: I am married with a twoyear old baby girl! My first car was: 1992 Chrysler Lebaron My favorite vehicle we offer and why: RAV4, I like how it drives and the new body style! My hobbies: reading, baking and hanging out with my husband and friends Favorite movie: Gladiator, Guardians of the Galaxy and Clue Favorite musician/band: Mumford and Sons, Florida Georgia Line, The Railers Favorite television show: LOST, Friends and The Vampire Diaries Favorite food: pizza, ice cream and baklava One interesting fact about myself/my life: I have been to 5/7 continents. Hidden talent: I can quote most of my favorite films by heart.
Recent Reviews

Sep 30, 2022

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This is the worst dealership in history one of the

This is the worst dealership in history one of the managers refused to fix my ac less than 24hrs after I bought my Tacoma and I was delivered the vehicle I paid for in cash with failing brakes and needing over 5k in repairs this is how they treat their disabled customers. Cesar Quiroz was the salesman and he assured me the vehicle had good brakes good trans fluid good plugs and had it's 130k all lies not one of those services was ever performed and it's probable because their shop has 0 record of any of these services ever being preformed and I have receipts to prove it because I had to pay for these services myself.I've spent 5 k in four months just to keep it on the road and they are denying any knowledge straight lying and refusing to help. They are 100% scammers!

Sep 12, 2022

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The staff were nice.

The staff were nice. Lauren in office was absolutely great. She kept going back and forth to me and mechanic about all updates on my vehicle. She was all over the place helping others. She was so kind and I like how she kept me updated on my vehicle because this was the second time I had to take it there within a few months. Inconvenient but I'm ad that issue got resolved but the other issue I had did not. The mechanic did take it for a test drive and check the whole front end but I still have an issue. There is a clung noise in front but the main issue with rotors was fixed.

Apr 21, 2021

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Lauren was extremely helpful and very knowledgeable. She...

Lauren was extremely helpful and very knowledgeable. She made my car buying process easy, painless and quick. I would recommend anyone to purchase with OLT.

Dec 19, 2020

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I am a long time customer of Oak Lawn Toyota, always...

I am a long time customer of Oak Lawn Toyota, always satisfied with the quality of service in every department. Kind and understanding sales poeple.

Aug 19, 2020

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Very nice people at Oaklawn Toyota . They took care of...

Very nice people at Oaklawn Toyota . They took care of me and my mom . She love her new rav 4 . Rich and Steve gave us a great deal . There service was the best I ever had!!

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Cesar Quiroz

Cesar Quiroz

Sales Consultant
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Dealership Experience 2 years 10 months
Industry Experience 12 years 9 months
Recent Reviews

Oct 20, 2022

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I have been a customer at Oak Lawn Toyota for almost 10

I have been a customer at Oak Lawn Toyota for almost 10 years. They have always taken such good care of me and I never feel I’m being misled like I have at other dealerships. I recently purchased a 2022 Sienna and Cesar did such a thorough job setting up all the apps and connected my phone so I was all set when I left the dealership. Jason in finance was so easy to work with and made the paperwork process a breeze. Mark (sales manager) has always been my go to and takes great care of me!

Oct 05, 2022

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Great assistance from the entire crew at this dealership

Great assistance from the entire crew at this dealership that will make me recommend them to friends and family.

Oct 02, 2022

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I appreciate the friendly and respectful service.

I appreciate the friendly and respectful service. I always feel welcome when I come in.

Sep 30, 2022

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This is the worst dealership in history one of the

This is the worst dealership in history one of the managers refused to fix my ac less than 24hrs after I bought my Tacoma and I was delivered the vehicle I paid for in cash with failing brakes and needing over 5k in repairs this is how they treat their disabled customers. Cesar Quiroz was the salesman and he assured me the vehicle had good brakes good trans fluid good plugs and had it's 130k all lies not one of those services was ever performed and it's probable because their shop has 0 record of any of these services ever being preformed and I have receipts to prove it because I had to pay for these services myself.I've spent 5 k in four months just to keep it on the road and they are denying any knowledge straight lying and refusing to help. They are 100% scammers!

Sep 09, 2022

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Very positive experience.

Very positive experience. Cesar was very knowledgeable, and very easy to work with. I would highly recommend him and this dealership.

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Marco Fernandez

Marco Fernandez

Apprentice Technician
Recent Reviews

Nov 23, 2022

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Very pleased with the rapid service I received.

Very pleased with the rapid service I received. The service desk guys were extremely knowledgeable.

Nov 12, 2022

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One of the worst customer service experience Brought my

One of the worst customer service experience Brought my car in for maintenance the first and for a recall that took over 6 hours The second time when maintenance was due again I was there for over 7 hours before anyone told me the status of my car all the service advisor were simple walking by me and they never once in 7 hours that I had been waiting for my asked if they can help me only Lauren came to my aid. Carlos my original advisor was rude and uninformative never once advice me of the status of my car but was sure I caused the issue with my car and kept telling me am going to be paying for the repairs. The next day he simple refused to answer my phone calls asking for an update on my car so I resorted to asking for Lauren who always answered my phone calls and was immensely helpful. Brian the porter accosted and blocked my way from going into the service manager Juan since I was not getting any help from the rest of the service advisors and I didn't see Lauren. Brian got into an argument with me saying it's part of his job to stop people from going into the Manager's office even though the office door is wide open.. Carlos lied to me after he told me to come and get a loaner car because now my wasn't going to be fixed for another 8 days. When I got there for the loaner car Carlos asked for my auto insurance that I will have to pay for a rental car from a rental company at a different location. I asked for the service manager Juan for clarification but Brian and Juan told me that Oak Lawn Toyota policy's does not provide loaner car that I will have to get a rental car on my own. I am appalled, insulted, provoked , and could not believe I was treated at Oak Lawn Toyota employees. Technician simple ingnored that I was waiting for over 7 hours he was more concerned about going home at 4 pm instead give me plain information and that's because I went and asked him Just asking for conversation.

Nov 08, 2022

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Professional, kind, and loyal to customers I’ve been to

Professional, kind, and loyal to customers I’ve been to other Toyotas for maintenance service, but the Oak Lawn location is the best one I’ve ever been too. Great experience and thank you.

Nov 05, 2022

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Oakland Toyota produces the greatest quality of curtisy

Oakland Toyota produces the greatest quality of curtisy and service for over 50 years which is known as "American Authenticity".

Nov 04, 2022

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Clean, the staff is not friendly .

Clean, the staff is not friendly . Very slow to complete paperwork, once work is completed.

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Ken Bickness

Ken Bickness

Toyota Master Technician
Recent Reviews

Dec 03, 2022

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Excellent service.

Excellent service. Excellent mechanics. Very clean. Always accommodating even without an appt. Make you feel at home.

Nov 12, 2022

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One of the worst customer service experience Brought my

One of the worst customer service experience Brought my car in for maintenance the first and for a recall that took over 6 hours The second time when maintenance was due again I was there for over 7 hours before anyone told me the status of my car all the service advisor were simple walking by me and they never once in 7 hours that I had been waiting for my asked if they can help me only Lauren came to my aid. Carlos my original advisor was rude and uninformative never once advice me of the status of my car but was sure I caused the issue with my car and kept telling me am going to be paying for the repairs. The next day he simple refused to answer my phone calls asking for an update on my car so I resorted to asking for Lauren who always answered my phone calls and was immensely helpful. Brian the porter accosted and blocked my way from going into the service manager Juan since I was not getting any help from the rest of the service advisors and I didn't see Lauren. Brian got into an argument with me saying it's part of his job to stop people from going into the Manager's office even though the office door is wide open.. Carlos lied to me after he told me to come and get a loaner car because now my wasn't going to be fixed for another 8 days. When I got there for the loaner car Carlos asked for my auto insurance that I will have to pay for a rental car from a rental company at a different location. I asked for the service manager Juan for clarification but Brian and Juan told me that Oak Lawn Toyota policy's does not provide loaner car that I will have to get a rental car on my own. I am appalled, insulted, provoked , and could not believe I was treated at Oak Lawn Toyota employees. Technician simple ingnored that I was waiting for over 7 hours he was more concerned about going home at 4 pm instead give me plain information and that's because I went and asked him Just asking for conversation.

Nov 11, 2022

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Great service,nice people to do business with.

Great service,nice people to do business with. Easy to get to. seems like mechanics do a great job. Very happy with job

Nov 05, 2022

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Oakland Toyota produces the greatest quality of curtisy

Oakland Toyota produces the greatest quality of curtisy and service for over 50 years which is known as "American Authenticity".

Oct 06, 2022

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I have always received Great service and very courteous

I have always received Great service and very courteous staff from the porter in the beginning till the end with cashier. Toyota makes great cars and it is always nice to have confidence in the people working on them. Oaklawn staff have always been great and I have been going there for almost 10 years. Unfortunately I can't read the name tags but I have never had an issue with anybody. Thanks to everyone for a great service.

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Elizabeth Colosimo Phelps

Elizabeth Colosimo Phelps

The Voice of OLT
Recent Reviews

Sep 14, 2022

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Been with dealership since 1992.

Been with dealership since 1992. My Boss, through my recommendation has bought several vehicles, as well.

May 27, 2022

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I've been going to Ronnie Colosimo's Oak Lawn Toyota for

I've been going to Ronnie Colosimo's Oak Lawn Toyota for years because of the excellent service and friendly people who work there and will continue to do so.

Mar 28, 2022

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Great service.

Great service. I wouldn’t bring my cars anywhere else but Ronnie Colosimo’s Oak Lawn Toyota.

Dec 05, 2021

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Best sales and service dealership around. Been going...

Best sales and service dealership around. Been going there over 30 years. Keep up the great work.

Nov 18, 2021

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Great service great place timely and courteous good...

Great service great place timely and courteous good people to do business with bought three new cars here

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Christina Colosimo Wonais

Christina Colosimo Wonais

Social Media Director
Hometown: Palos Park, Il Current town: Chicago, Il How long I’ve been in the car business: Since birth. How long I’ve been with Oak Lawn Toyota: I grew up on Oak Lawn Toyota’s showroom floor. My sisters (Elizabeth Phelps, Victoria Hampton, Diana Huber) and I would go to work with our dad (Ronnie Colosimo) on Saturdays. My earliest memories at Oak Lawn Toyota include answering the phones and counting change for the cashier. Family: I am the third daughter of Ronnie Colosimo. I live in Chicago with my precious pup Riggs. My first car was: Red Toyota Corolla My favorite vehicle we offer and why: The Toyota 4Runner is the best vehicle in our lineup. It has a spacious interior and cargo area; it is high up off the ground which makes for a pleasant driving experience; and it’s a great-looking SUV. My hobbies: Long walks exploring the city of Chicago with my dog, cooking, snow skiing, and practicing yoga/pilates. Favorite movie: It’s a tie- Network & Clueless Favorite
Recent Reviews

Jul 23, 2022

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wanted to reach out to you and let you know how

wanted to reach out to you and let you know how extremely disappointed I am in your company. I found a car I liked on carfax and reached out via online chat. I verified price as well as requested pictures from Diane Rodriguez. She stated she verified with sales manager on price. She then called me and we again confirmed price, model, year and mileage. She stated that she could not send me a picture because it was raining. I asked if she can take a picture from a far. We live in Aurora and it is drive for us to come out. She stated she would I then received 3 phone calls, and two additonal emails from other staff at your location. I never received pictures and so I started to chat again with Diane. She then sent me the picture and I continued to confirm price. Now the price went from $19,999 to over $36,000. I understand that errors do occur, but why wasn't this communicated knowing I was going to come out today to 99.9% buy this? I understand that as a company you don't want to lose money but how does your company not try to try to make things right or possible try to come up with a price that works for both of us? I hired a sitter at the last minute, had to find a way for my daughter to get to work along with my health issues of breast cancer right now. My husband just had a heartattack two months ago and this was a big commitment to us. Our hopes got up thinking that this weekend I will have a car again-mine was just totaled and I even canceled another visit with another dealership because if all went well, I would be driving that Infinity home today. I replied back to the people who have emailed me not one returned and I sent another to deleted my information. Again, errors happen but I am shocked how a company as big as yours would let a sale go without trying to make the best out of it. Communication was poor and this is very disappointing. Thank you for your time.

May 27, 2022

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I've been going to Ronnie Colosimo's Oak Lawn Toyota for

I've been going to Ronnie Colosimo's Oak Lawn Toyota for years because of the excellent service and friendly people who work there and will continue to do so.

Mar 20, 2022

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Oak Lawn Toyota is the best car repair service I have

Oak Lawn Toyota is the best car repair service I have used while owning my camary.

Sep 21, 2021

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I’ve been doing business with Oak Lawn Toyota for years...

I’ve been doing business with Oak Lawn Toyota for years and will continue to do so. The entire personnel are very courteous and professional. Thank you Ronnie Colosimo.

Jun 29, 2021

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Excellent service and the personnel were great also. I’ve...

Excellent service and the personnel were great also. I’ve been coming here for years and years and I never had a bad experience and will always bring my cars there.

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Jose Brito

Jose Brito

Toyota Certified Technician
Recent Reviews

Nov 05, 2022

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Oakland Toyota produces the greatest quality of curtisy

Oakland Toyota produces the greatest quality of curtisy and service for over 50 years which is known as "American Authenticity".

Oct 19, 2022

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Very warm personal and very attentive never had an issue

Very warm personal and very attentive never had an issue w oak lawn toyota. Also very close to the house for me.

Oct 06, 2022

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I have always received Great service and very courteous

I have always received Great service and very courteous staff from the porter in the beginning till the end with cashier. Toyota makes great cars and it is always nice to have confidence in the people working on them. Oaklawn staff have always been great and I have been going there for almost 10 years. Unfortunately I can't read the name tags but I have never had an issue with anybody. Thanks to everyone for a great service.

Oct 03, 2022

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Very attentive, personable, knowledgeable and focused an

Very attentive, personable, knowledgeable and focused an ensuring customers receive top notch service! Added additional service to enhance our purchase and support ! John Beris helped us on the Sales side and followed up with service to ensure satisfaction !

Sep 01, 2022

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Courteous and thoughtful and interested in our future and

Courteous and thoughtful and interested in our future and current needs we able to Secure a new vehicle thx

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Elizabeth Garcia

Elizabeth Garcia

Customer Care Representative
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Dealership Experience 1 years 9 months
Recent Reviews

Sep 30, 2022

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