Thought I'd share my excellent dealer experience at Oak Lawn Toyota. Simply put Oak Lawn Toyota delivered a positive 5-Star experience with the purchase of my new vehicle. Their team of employees are super effective in communicating with their customers. Salesperson Mike H. provided a clear and comprehensive explanation on the purchase i was making. Manager Steve H. ensured the transaction and my purchase went through without any setbacks. I left the dealership with all my questions answered and completely satisfied with the deal and a brand new 2019 Sienna! My first interaction with the dealer started out after browsing their website: oaklawntoyota.com I knew the Toyota i was interested in, all i needed was the right price and interest rate. By coincidence, the day i was browsing oak lawn Toyota's website, there was a Special Offer advertised on 2019 Toyota Siennas. After e-mailing the dealer about the offer, i received a prompt response. I knew the sienna i wanted but the website had yet to put a picture up. I received a call from Vienay who not only confirmed the special offer, and availability of the sianna but she also went out of her way to send me pictures of the sianna. The Sienna was priced right and i couldn't pass up on the special interest rate promotion. I headed over to the dealer. I made it just before closing time. New Car Manager Steve H. knew i was on my way and i was introduced to salesperson Mike. One of the most respectful persons I've ever met. Mike ran the numbers, answered all my questions about my trade-in and there were no surprises, the breakdown on the transaction was clear. I then met with the accountant who also reviewed the transaction. The sale went pass closing time but nothing was rushed. I didn't leave the dealership second guessing my decision or confused about the purchase. I did leave with a brand new 2019 Toyota Sienna. I highly recommend anyone looking for new car to check out Oak Lawn Toyota. Their team of employees go above and beyond, they definitely provide a positive customer service experience and they are very respectful which to me counts a lot.
They were really patient while we decided if we were going to purchase a new vehicle, they offered us a great price, overall a great experience, good price, they worked with us with price and during the whole process, would definitely buy another Toyota here in the future.
From the time that I rolled in, met with my Customer Service Representative, and rolled out, I received 5 start treatment!
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