Customer Testimonials
My salesperson was great he explained the details about the vehicle I purchase I was well Pleased
I am truly grateful for the exceptional service I’ve received at Toyota of Oak Lawn since purchasing my car in 2024! A special thank you to Nick in the Service Center for his kindness, patience, and professionalism. He took the time to explain everything and made sure my car was properly serviced. Thank you to the entire Toyota of Oak Lawn team for consistently making me feel welcomed, valued, and well taken care of. Your outstanding customer service is greatly appreciated!
This is the place to buy your car if you want professional & personal service! It is a breath of fresh air to be treated with courtesy and awesome customer service. Communication was great throughout the process. Bob got the job done efficiently without it feeling rushed, but also was respectful of my time. Thank you Oak Lawn Toyota!
This was by far, the best car buying experience I've ever had. Bob is a real professional and is very knowledgable. He explained everything about the process and about the vehicle. Every member of the the staff I encountered was courteous, friendly and efficient. I will be a customer for life. Thank you!
I was my worst experience at a Toyota Dealership, I will not recommend this location to anybody...
I would like to say Thank you!! To a great salesman Ricardo. We love our New Toyota 4 RUNNER. The girls love it also. Thank you to Dominic, he was our first salesman more then 15yrs ago. This is my Toyota Family.
Bob made the whole experience exceptionally pleasant. Very honest and forthcoming with information that help our family make the best decision on our purchase. From buying my first car with Bob 20 years ago out college to a family SUV now, Toyota Oak Lawn has been my go for safety and reliable vehicles and service! Thank you again!
`Working with Nikko on the purchase of the vehicle was my pleasure. He is very professional and courteous, with a great deal of patience for all of my repeat phone calls.
Almost no waiting. The salesman, JT Salcedo had patience with ma and gave thorough and complete explanations.
I made appointment for recall repair on 10:30 am,they told me it would take about 2 hours to fix it ,then left my car outside the waiting area for 3 hours.
When I found my car still there,I had to talk to the manager to figure it out,he is very nice and polite,he told me I would move your vehicle right now,it will take another hour to get it done,I had another choices,reschedule appointment ,I chose to wait.
It’s the best place for you to sharpen up your will ,practice your patience and learn to ... Read More Google - Oct 23, 2026
Richard was very patient helpful and attentive! Made the car buying experience a lot better
I tried to order a part for my Toyota Solara and I was told by the parts manager that the part was in stock. However, he refused to ship the part by stating that they have had too many shipping problems. I informed him that I would take the hit if there was an issue but he still refused and did not want to hear anything about it. He was just rude and was a jerk. If a customer wants to pay for something how about letting the customer purchase this part with no hassles. I do not live in ... Read More Yelp - Oct 20, 2026
(Translated by Google) Toyota definitely doesn't disappoint! We went just yesterday and Jaime was very kind, and the other gentleman from finance also helped us and explained the process very well! We left with a car in less than 2 hours! I highly recommend them. (Original) Sin duda Toyota no decepciona! Fuimos apenas ayer y Jaime muy amablemente y el otro señor de finanzas también nos atendió y explicó muy bien el procesos ! Salimos con carro en menos de 2 horas! Lo recomiendo
Great and prompt service!
Oak Lawn Toyota is the best! Amazing experience!! My Car Dealer Mr. Manny Thnaibat was super nice, treated me well, answered my questions and made car buying easy !! He made sure that I got a great deal!! I am so grateful to him The staff were friendly and helpful as well. You should come here for your next vehicle!!!!! Thanks Oak Lawn Toyota!! Hope you keep up w/ quality service and awesome staff
Very disappointing service experience. I called ahead and scheduled my truck for service about a week in advance. I spoke directly with Gali Chavez about the price, agreed to it, and arranged to drop off my truck the following Monday.
Since I did not have an exact drop-off time, I called multiple times just to confirm. My calls were transferred to Gali, but he repeatedly did not answer. I left a voicemail and never received a call back. Even when I contacted the service department, they transferred me to him again and I still received no response.
The following Tuesday, ... Read More Google - Sep 15, 2026
I went in with my daughter to purchase her first car and had a great experience. His salesman Nikko was honest, patient, and very thorough. He explained everything clearly, answered all of our questions, and made the process quick and easy. My daughter is very happy with his car, and I really appreciated how well we were treated. Definitely recommend!
I had a really great experience purchasing my car. My salesman Nikko was very honest, knowledgeable, and super detail-oriented. He went over everything with me, answered all of my questions, and made sure I understood everything before moving forward. I never felt pressured or rushed, which I really appreciated.
He was also very thorough but still made the process quick and easy. You can definitely tell he knows what he’s doing and actually cares about making sure his customers are happy with their purchase.
This was my first car purchase completely on my own, and honestly, I couldn’t ... Read More DealerRater - Sep 14, 2026
The sales departments lack of professionalism and follow through leaves much to be desired. And the sales person Nikko Weathers who touts his accomplishments of making sales in 30 minutes obviously cares more about hitting his numbers and not customer service. He is very combative and refuses to recognize when he is wrong and has made a mistake. Regardless of how much he sells he should be held accountable and to a higher standard than what he currently is. His lack of professionalism is unacceptable.
very rude employee he doesnt know any manners wasnt raise well that person would overcharge anyone they just care about ur money these prices he was charging he was going to keep some for himself they charge me $180 for nothing and they would charge a old lady $3000 for some random things she didnt actually needed please inspect these people before coming to this place they got me three times they charge me $180 giving out fake 1 year warranty those are lies you give out xxxx is watching yall.
Ngl you better off going somewhere else. Bought 2 used cars from here and BOTH broke down on me within 2 weeks of having these vehicles. The 3rd time my 1st used car broke down it was because my car went completely dead leaving me and my child stranded and in danger in the middle of traffic, lucky no one hit us. I was told to call service for an emergency tow and their tow company flaked on me , so i was told to wait till Monday the next service day since they’re closed on Sundays. Monday comes and the tow ... Read More Google - Sep 1, 2026
Very Professional and good experience. Workers were very experienced and kind to my family yesterday.
Took my 2022 Rav4 Prime in for oil change, met with assistant service manager Sal, who wrote up the ticket for work. As usual service was top notch, the vehicle inspection was completed also, and Sal went over the results with me,1 thing this dealership does not attempt to sell you things you don't need or things that can wait. Then the service manage Juan, does not stay in his office he is on the floor, greeting customers and talking to the technicians, he actually cares about job #1 which is the customer, and their satisfaction. Back to Sal he makes ... Read More DealerRater - Aug 28, 2026
My salesman was very Good ,attentive, and knew his stuff or word get my answers.Jamie
I have a 2023 Toyota Camry, the car had overheating problem, it cost me $1300 at this dealership and they did not fix the problem. It was the worst experience, waste of money and time. I spent three weeks going back-and-forth with them and leaving the car at the shop. They were unprofessional. They told me they don’t know what’s wrong with the car and the car kept getting overheating during the winter. They didn’t offer any refund or anything else. The best thing they can do is oil change.
A friend recommended Bob Spee at Oak Lawn Toyota and we were very happy with him and our new Corolla Crossover. Everyone at the dealership was easy to work with. Very happy we went there.
They don’t pick up phone customer service is not the best..🙄
Lucy was fantastic made me feel welcomed and she understood and helped me with my new 2026 rav 4!! I’m very happy with my new car and won’t hesitate to refer my friends and family to Lucy and oak lawn Toyota !! I had the best experience ever in buying my new Toyota vehicle with Lucy thx
Very bad service. They didn't bother to check my car essential fluids. They installed a new battery for me with missing parts. The last time I was there they told me my suspension system needed some fixing and this time they told me its all good. At the end of the day they charged me so much for what? Absolutely Nothing. Its frustrating.
Bob made buying our vehicle very easy. Bob was able to get us the EXACT vehicle that we were looking for and was up front about all costs and timelines. Cesar in the finance office made getting out the door just as fast and easy. This is the way to buy a car - no games!
We were very pleased with Oak Lawn Toyota . Their salesman was extremely courteous and was very helpful with our purchase . This is our second purchase there and would highly recommend this place.
I had a great experience with Oak Lawn Toyota purchasing my new RAV4 Hybrid. From the beginning, the team was helpful, transparent, and easy to work with. I really appreciated that they were willing to provide clear numbers and an out-the-door price, which made me feel much more comfortable moving forward.
The vehicle I wanted was incoming, so I reserved it and had to wait for it to arrive. During that time, the team kept the process straightforward and answered my questions without making me feel pressured. When the vehicle arrived, everything lined up with what we had discussed, and ... Read More DealerRater - Jul 24, 2026
I had a flawless experience with this dealership. I was in dire need of a replacement vehicle and Bob Spee was on it !
Felt very well taken care of and helped throughout the entire process of buying my car.
I visited this location looking to lease a vehicle, and my experience was terrible. The salesman, Sergio (who I believe is Hispanic), along with several other Hispanic employees and two white employees, treated us very differently from other customers.
Sergio repeatedly lied to us. He claimed he never ran my credit, but he absolutely did because I received a credit inquiry alert on my phone.
To make matters worse, while we were there, an older Hispanic employee yelled out, “He has a cold watermelon at home. He should bring it up here.” We all know the racist stereotypes about Black ... Read More Google - Jun 29, 2026
I had an great experience with Oaklawn Toyota. They truly made sure I was taken care of.
Great guy & salesman! He was very patient with my grandmother. Nikko was thorough in explaining certain features and even how well the car was treated previously. He even made sure she got the car washed due to us coming a bit earlier than expected. Saved her a pretty penny with the car he sought out for her. Very honest and efficient man. Keep up the great work!!👍🏼 Can’t wait to purchase my truck next!!
I called to buy a vehicle and Lucy had the paperwork all ready when I could make the trip to buy the car. Very honest and quick to get on the road back home! I’ll be shopping here again! Thank you Lucy and Oak Lawn Toyota!!
Brought my Rav in for a scheduled oil and rotation. Even with the scheduling I was told it should be an hour and twenty minutes. After an hour and thirty minutes I saw the mechanic drive it out to the lot. Already behind schedule. I waited an additional thirty minutes for the service clerk to bring me my keys. 2 hours for an oil change with an appointment is unacceptable. No apologies for the delay. No updates stating it will go longer.
Nikko was incredible to work with. He was knowledgeable about the vehicle and incredibly personable. He was responsive on the phone and made it all happen, though we were coming from quite a distance. Even the final paperwork with Cesar in finance was a very positive experience. His personality put us at ease and reinforced the reason to buy a quality product from a quality dealership. Five stars!
(Translated by Google) The manager said something racist. He said we're lucky that the applicant was even considered undocumented. That's disrespectful. (Original) El Manager dijo algo racista. Que tenemos buena suerte por el que aplico de ser calificado por no tener papeles. Falta de respeto.
Bob Spee was recommended and he was awesome!! Great service! Definitely a great dealership! 5 stars!!
Nikko was very helpful! I told him exactly what I wanted and he found something even better! Nikko answered all my questions and was extremely helpful throughout the purchasing process. I’m not quite ready for another new cat, but would definitely go back to him and recommend him to family and friends.
they would make you wait 3 hours after saying it would only take an hour and they would want to overcharge they charge me 200 just for some code reset which the vehicle was purchase there they wont care if you buy from them they treat you like shit and ignore you they got there favorite customers infront of you they charge me 200 just for some code reset and the guy clearly didnt know what to do i just wanted to tell him what to do foreal he was staring at my vehicle using his phone and he also used my a/... Read More Google - May 19, 2026
Experience with your dealership was great and overwhelming Ishmael the salesman was very kind and informative I had a pleasant time and look forward to doing business with you again
Experience with your dealership was great and overwhelming Ishmael the salesman was very kind and informative I had a pleasant time and look forward to doing business with you again
We have been doing business with Oak Lawn Toyota or about 30 years and we always find their level of service to be impeccable. We have bought several cars from them, New and Used, and have always been extremely satisfied with their products. I would highly recommend them to anyone seeking to buy a car or to have their car serviced. I can’t say enough about this dealership!
Nikko Weathers was great with the purchase of a 2026 Rav4. He was excellent in communication from ordering, in the system, in transit, and to delivery of the vehicle. Nikko took us out for a short drive to show us all the new operational features. He set up Car play and made sure the phone was paired with the Car Play. He went through the new technology features of the car and answered questions about this year's model. Cesar made sure the finance process was smooth. Even the owner stopped by to say hello and thank you. Great job, thanks ... Read More DealerRater - May 1, 2026
I hate myself for pre paying for my service here. Came to pick up my car and these fools didn't even put air in my tires.
Find yourself a trusted neighborhood full auto repair shop.....you'll save money and won't be suggested repairs or maintenance work that your vehicle absolutely doesn't need. And even if it "needs" it, you won't be charged an arm and a leg just because of the name Toyota. I do not trust any Toyota dealership.
Dominik was very helpful with my purchase of the car . Great Service ! Sergio and manny aswell
Oak Lawn Toyota had a specific car I was looking for. It was easy to look at the car online, easy to schedule an appointment and worth the distance I drove to purchase my car. The experience was great from my first phone call to driving the car off the lot, it was great!
Had great experience purchasing a bright shiny red 2026 RAV 4 from Bob Spee at Oak Lawn Toyota. Bob was very knowledgeable and patient with teaching us about all the new technology on the car. This is our second car purchase in 2 years with Bob. We highly recommend Bob and Oak Lawn Toyota for anyone looking for a new car.
Sergio was great to work with as well as the finance team, a few hiccups here and there but was resolved need to come back for buffing of the car and to check the front fender, noticed once we left the lot that the gas on the car was nearly at empty so was surprised to see that. Second set of keys was not available at the time so need to come back Friday and would like to know when the last oil change on the car was.
They worked within my budget to find me a car that drove well and didn’t cost and arm and a leg. They were upfront about pricing, and the entire loan process was done quickly and smoothly
Purchased a 2024 Corolla on the 14/3/2026. Upon purchase agreement of the vehicle. I noticed the windshield was chipped right in the driver's view. Not horrible, but I had to negotiate them to fix it. Keep in mind that the vehicle is a Toyota Certified Pre-Owned vehicle. After agreeing fixing the windshield, I also noticed that one of the key fobs did not work. The keyless entry worked, but the physical buttons on the key fob itself were not working. They told me to bring it in that following Monday the 16th to get the 2 concerns sorted out.
I had came ... Read More Google - Mar 25, 2026
Bob Spee Is the greatest salesperson that you have working their. Nothing more has to be said.
This dealership was welcoming to me as I navigated the task of selecting a vehicle to purchase. From the time I walked in to the time I walked out they were kind, respectful and made me feel heard. I would definitely purchase another car here.
From entry to purchase, clear communication, great service, smooth test drive, fair negotiation, excellent experience.
We found our experience at Oak Lawn Toyota to be very welcoming, stress free and professional. A would recommend Oak Lawn Toyota to my family and friends.
We’ve been customers at Oaklawn Toyota for over 20 years and have had nothing but great experiences at the dealership. We purchased yet another Toyota and Nikko Weathers helped us find the perfect one. He’s informative and tech savvy and helped us navigate the process with ease. Everyone was friendly and welcoming and Nikko made us feel like family. Our relationship with Toyota goes beyond the sale and he demonstrated that. Thanks Nikko!
Nikko was so helpful in assisting me with purchasing my car. He helped me to feel at ease during the process. Also, he did advised that yes purchasing a car is a stressful and an overwhelming event, but all those fears disappeared once I finally got my keys and sat behind the wheel. This is my first car and Nikko made this experience memorable. I would recommend Nikko to anyone that is looking for new car. You will not be disappointed.
Jaime Torres was excellent to deal with. Very knowledgeable, accommodating and personable. He guided up every step of the way when applying for financing and made sure we got the loan on the best possible terms. Cannot be happier with his service. Highly recommend.
Very disappointed, I have never had problems with this location until now. Took my car in for maintenance and a noise and my car is still making the same noise it was when I brought it in. Not to mention they completely ignored that my breaks need to be fixed and it wasn’t even recommended.
Took my vehicle in for service today, as usual the service department from check in to paying bill is absolutely the best! The assistant service manager Sal, was phenomenal. Talked to Joe in the service dept he was in the usual great mood. The service department from the valet, to service people are always friendly smiling and they fix your vehicle right the first time. The quality of the techs,and they use genuine Toyota parts which may be more expensive but if you want the job done right, you go to the best!
Many of us including myself complain ... Read More DealerRater - Mar 5, 2026
When you buy tires at this dealership, don't buy tire insurance because if the tire needs repair because it has a nail, the insurance won't cover it since the tire is already used. Do they want us to keep the car in the garage without driving it? How abusive they are, especially when a woman is alone.
A miscommunication is one thing, but to make it my fault and waste ten hours of my time and then threaten to charge me just so you could cover your coworker for their mistake is another thing entirely. Dishonest and unprofessional.
They were very patient with me as a first time buyer! Nikko also made sure that I left confident and comfortable in my decision!
This place is a SHAM!!!!! DO NOT COME HERE IF YOU WANT HONEST WORK DONE!
My check engine light came on after an oil change so I thought okay I’ll bring it to my dealership - after signing a contract that I personally believe was a trick to force me into paying for diagnostics my car NEVER NEEDED, I waited 2 hours and had to pay $175 for them to tell me it was my gas cap coming loose. When I explained this is almost 2 days of work for me, do you think they cared? Nope. Most local mechanics would never ... Read More Google - Feb 20, 2026
Nikko and the service team at Oaklawn were exceptional; they answered all of my questions and addressed any concerns I had, which contributed to a very positive buying experience. I'm very happy with my Rav 4! Thanks, Nikko and Oaklawn Toyota!
When you come in, they greet you, and they talk to you and try to get to know you a little bit. The manager, Steve, I believe, was very nice and he was the person that greeted me and the person that assisted me was Jamie and he was also very nice and helpful.
Everything went well from the time I called up to inquire about the car I was interested in to when I drove the car home. Nate responded to all my concerns, questions to my satisfaction.
We could always depend on the quality of service when dealing with Oak Lawn Toyota and the professionalism of Bob Spee !
Great service. My salesman was amazing. Will definitely go back for my next Toyota. Great dealership.
Our Sales Representative, Richard was fantastic. He was extremely helpful, and made the car purchase stress-free! We have purchased 3 Highlander’s from Oak Lawn over the last 16 years. We recommended this dealership to everyone we know.
Generally had good experiences here and continued getting my oil change on my Prius here even after the complimentary services expired But after getting my oil changed today was told today that I needed to spend ~$600 for a PCV replacement It’s a $10 part in an easily accessible part of the engine that shouldn’t take more than 30 minutes Needless to say trust was broken and I won’t be coming back
The salespeople were Professional, attentive, polite, they explained everything about the cars I was interested in or things I wasn’t sure of. They took their time and talked with me. They didn’t push me nor rush me.
Thank you so much for the excellent service that we received from you on Saturday.
Quickest and easiest time I’ve ever bought a car. Very smooth and I didn’t even have an appointment. Ismael was great! Thank you!
This was by far the best experience buying a car I have ever had. Bob Spee was the BEST to work with!
Oak Lawn Toyota was excellent professional courteous accommodating informative in my very grateful customer experience,thank you for all you did for me.
Everyone is very friendly and makes a stressful experience less overwhelming. I never felt like I was being upsold.
I had just left another dealership because the car I requested was (supposedly) sold. I have ALWAYS wanted a Toyota RAV 4 and decided to take a chance to price one. From the moment I walked into Oak Lawn Toyota, I felt it would be a positive experience. Lucy greeted me and asked if she could help me and she did -- from start to finish! Everyone was AMAZING and I finally got the car I have ALWAYS WANTED (but didn't think I could afford). This car was a Christmas present to myself -- THANK YOU, Lucy and Oak Lawn ... Read More DealerRater - Dec 24, 2025
They were very helpful, and made the process easy. Helping me find the right car for me.
Terrible customer service. When I tried to schedule an appointment, luis hung up on me. Then when I brought my vehicle in, no one paid attention and I was sent around to different parts of the location with no real help. All other Toyota dealerships greet you and genuinely want to help — this location is an embarrassment to represent Toyota. I ended up walking out. Would not recommend.
Horrible service had we waiting for 4 hours to install. The only good person that actually helped was Ameer he was nice and helped us out everyone else didn’t care and they ignored my questions. All my cars are from Toyota and this is the first time something. Mechanic took 1 hour to install my wheel and had a bad attitude the hole time.
Only interested in an easy sale I went with my sister to Oak Lawn Toyota to help her with a car purchase. The salesperson answered questions but quickly became frustrated because my sister wasn't thrilled about buying a car during this economy. When he realized this wasn't an "easy sale," he told her it was a waste of time and that we should leave. We left and went to Subaru in Evergreen Park, where the staff were friendly, patient, and professional. They stayed late, explained everything clearly, and made sure my sister felt confident every step ... Read More Yelp - Nov 30, 2025
Only interested in an easy sale
I went with my sister to Oak Lawn Toyota to help her with a car purchase. The salesperson answered questions but quickly became frustrated because my sister wasn’t thrilled about buying a car during this economy. When he realized this wasn’t an “easy sale,” he told her it was a waste of time and that we should leave.
We left and went to Subaru in Evergreen Park, where the staff were friendly, patient, and professional. They stayed late, explained everything clearly, and made sure my sister felt confident every step of the ... Read More Google - Nov 30, 2025
Told I was a "waste of time" and then I bought a brand-new car somewhere else I went to Oak Lawn Toyota during a snowstorm, ready to discuss buying a car. I specifically asked for a Spanish-speaking representative and was paired with a middle-aged Hispanic salesman. I was honest that I wasn't thrilled about having to buy a car in this economy, especially knowing a car depreciates the second it leaves the lot. I brought my sister and her husband because they know the right questions to ask and I wanted them to clearly understand the details ... Read More Yelp - Nov 30, 2025
Told I was a “waste of time” and then I bought a brand-new car somewhere else
I went to Oak Lawn Toyota during a snowstorm, ready to discuss buying a car. I specifically asked for a Spanish-speaking representative and was paired with a middle-aged Hispanic salesman.
I was honest that I wasn’t thrilled about having to buy a car in this economy, especially knowing a car depreciates the second it leaves the lot. I brought my sister and her husband because they know the right questions to ask and I wanted them to clearly understand the details and numbers.
... Read More Google - Nov 30, 2025
Best Toyota dealership in Illinois. They went above and beyond to get me what I want, 2023 TRD Camry. Thanks, Oak Lawn Toyota
Really had a great experience with Toyota. The service was top quality. Happy with my new 2026 Toyota Corolla LE. I had my last Corolla for 17 years and had to part with it because someone hit it. It was still running good, but it was time for a change. Toyota is the best car maker. The salesperson Lucy was a diamond in the ruff. Thank you Toyota
cashed a used RAV 4 25k the entire suspension and breaks needed to replacing. they said all the maintenance was done at your dealer which means your people missed about 15 viable problems to the truck and they never even fixed the trailing arm recall. the tires were all dry rotted. So 8k later in repairs then I call the parts the department to try and get a camber bolt the guy says you don't even sell those it's not a common problem. And they are selling stolen goods out the back because I bought and a super cheap and ... Read More Yelp - Nov 17, 2025
The staff were very patience and knowledge about the cars. Nicko was awesome and very patient and helpful in my decision. He was a great person to assist in my purchase and very professional.
